CareAware Advocacy Service

Introduction

The issues facing care residents and their families have never been more complex. Access to accurate and independent information is therefore crucial to making informed decisions about long term care and the CareAware advocacy facility provides a "one stop" service to answer all of the care questions raised by you and your clients.  The service is supported by a dedicated Helpline, an extensive literature library, a 150 page website and an intranet support facility.

The Key Benefits

The advocacy clients questionnaire should be used for all new and existing clients. Its aim is to establish the areas in which your client is likely to need advice and to provide the necessary guidance. In addition to assisting the care provider to offer a more comprehensive service, the questionnaire also demonstrates compliance with National Care Minimum Care Standards for advocacy provision. The key advantages of the service are that it:

• Is designed to ensure that the client and their family have access to all the independent help and information they will need in dealing with a long term care need
• Complies with National Minimum Care Standards
• Co-ordinates access to the UK's leading specialists on care issues
• Has no cost, charge or obligation to the end user
• Does not compromise the professional status of the care provider

How The CareAware Advocacy Service Works

CareAware is a non profit making public information and advisory service specialising in issues relating to long term care for older people. Its objectives are to improve public understanding and knowledge about the care system, to reinforce the rights and choices of the individual and to assist the public on the complex issues associated with care provision.

The Premium Advocacy Service is designed for those who may not have internet access or want enhanced service levels.

The Service is charged at £60 per year (or part thereof) and provides a bound reference manual including hard copies of the CareAware literature reference library together with updated information bulletins and a regular supply of newsletters.  The Service also includes free access to our "fastrack" helpline service which ensures that enquiries from you or your clients are dealt with on a priority basis.  Your Advocacy Service Pack also includes guidance notes, client questionnaire pad, pre-paid envelopes, a supply of Advocacy Service leaflets and a display poster.

On receipt of the completed client questionnaire, our team of care specialists will assess the circumstances of your client and determine any areas of assistance that may be required.  This help can be provided in a variety of ways, as follows:

     Information Literature    Telephone Advice    Referral to Specialist Organisations    Website

The CareAware Advocacy Service provides co-ordinated access to the services of a range of specialist agencies and organisations and will direct service users to these groups to ensure that their needs and requirements are met. The areas of advice provided cover a wide range of care and care related subjects as follows:

To further enhance the technology based service to advocacy members, CareAware also operates a "members only" intranet site which is linked to the website.  This offers care news, updates, direct printing access to the CareAware literature library, training support on using the Advocacy Service, comments from service users and much more.


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