| Age UK |
Age Scotland |
| 0800 169 65 65 |
0800 169 28 28 |
| Age Cymru |
Age Northern Ireland |
| 0800 169 33 99 |
0800 169 36 36 |
| Bridgefast |
Blood Donor Telephone Service |
Copenhagen Court
32 New Street
Basingstoke, Hampshire
RG21 7DT
Tel : 0800 083 8039
Bridgefast is a specialist company offering a complete service relating to the sale of a property as a result of a care need.
|
Tel: 08457 711 711
The blood donor telephone service offers advice to people who would like to become a blood donor or who want to know where their nearest blood donor centre or session is. |
| Care Asset Management |
Carers Line |
Orbit House
Albert Street
Manchester
M30 0BL
Tel: 0161 786 6100
Specialist and Independent Advice on Care Fee Funding
|
Tel: 0808 808 7777
Supporting carers in their role by providing complex advice and information on welfare benefits and community care issues. |
| The Association of Charity Officers |
|
Unicorn House
Station Close
Potters Barn
Hertfordshire
EN6 3JW
Tel: 01707 651 777
Information regarding financial help from charitable funds. |
|
| Carers UK |
Citizens Advice Bureau |
| 20 Great Dover Street
London, SE1 4LX
0808 808 7777 Wed & Thurs 10am - 12 then 2pm -4pm
email: adviceline@carersuk.org
Offers advice on benefits and services available to carers
|
Details available from your telephone directory or library
|
| Charity Search |
Continence Helpline |
25 Portview Road
Avonmouth
Bristol
BS11 9LD
Tel: 0117 982 4060
Helps link older people with charities that may provide grants to individuals . Applications in writing are preferred. |
Tel : 0207 831 9831
Information and advice for those affected by incontinence and their carers. |
| The Care Quality Commission |
Counsel & Care |
Citygate
Gallowgate
Newcastle Upon Tyne
NE1 4WH
Helpline: 03000 616161
Launched in April 2009, independent inspectorate for all social care services in England. |
Twyman House, 16 Bonny Street
London
NW1 9PG
Tel : 0845 300 7585
Advice for older people, their families and professionals regarding community care and various other issues. |
| Dementia Information Service for Carers (DISC) |
Dial UK |
| DISC
Oxford Dementia Centre
Institute of Public Care
Roosevelt Drive
Oxford
OX3 7XR
Tel: 0845 120 4048
Advice and information for carers of older people with dementia.
|
St Catherine's
Tickhill Road
Doncaster
South Yorkshire
DN4 8QN
Tel: 01302 310123
A national organisation for a network of approximately 130 local disability information and advice services including transport and travel run by and for disabled people.
|
| Disabled Living Foundation (DLF) Helpline |
|
Tel: 0845 130 9177
The DLF helpline provides free, impartial advice and information to older disabled people, their carers and families and healthcare professionals about all types of disability equipment or assistive technology - from stairlifts to bath seats, har openers to tap turners. |
|
| Elder Abuse Response Line |
Elderly Accommodation Council |
Tel: 020 8679 7074
The elder abuse response line provides a confidential information and support service for anyone concerned about the aduse of an older person. |
3rd Floor
89 Albert Embankment
London
SE1 7TP
Tel : 0207 820 1343
National database of all forms of accommodation for older people. Also gives guidance regarding choosing the right home. |
| Foundations - National co-ordinating body for home improvement agencies |
Health Literature Line |
Bleaklow House
Howard Town Mill
Glossop
Derbyshire
SK13 8HT
Tel: 01457 891 909
Independent advice, support, assistance and information for older owner occupiers regarding repairing and adapting their homes.
|
Tel: 0800 555777
The health literature line is the telephone ordering service for free Department of Health publications on a range of health issues.
|
| Holiday Care |
Health Screening |
2nd Floor
Imperial Buildings
Victoria Road
Horley
Surrey
RH6 7PZ
Tel: 01293 774 535
Holiday information for people who are elderly or disabled.
|
BUPA Health Screening
Battle Bridge House
300 Grays Inn Road
London
WC1A 8DU
Tel: 0800 616029
For further information on a range of health screens designed to detect potential problems before they become life threatening. |
| IndependentAge |
Keep Warm This Winter |
Care Officer
IndependentAge
FREEPOST
London
W14 8BR
Tel: 0207 605 4200
Is a national charity which may be able to help with residential and nursing home fees.
|
Tel: 0800 224 488
Advice service available during the winter months.
|
| Law Centres Federation |
Learning Disability Helpline |
Duchess House
18-19 Warren Street
London
W1P 5DB
Tel: 0207 387 8570
Provides a list of local law centres, which can give free advice on various legal problems including welfare rights, housing and employment.
|
Tel: 0808 808 1111
The helpline provides information and advice on learning disability issues to callers including people with learning disabilities, their families and carers, and professionals working in the field.
|
| MIND |
National Asthma Helpline |
National Association for Mental Health
Granta House
15 -19 Broadway
London
E15 4BQ
Tel : 08457 660 163
Offers support for people in mental distress and their families.
|
Tel: 0845 7010203
The national asthma helpline is staffed by specialist asthma nurses to offer support, advice and counselling to people with asthma and their carers. The helpline is run by the National Asthma Campaign.
|
| National Debt Line |
National Association of Widows |
Tel: 0808 808 4000
|
Third Floor
48 Queens Road
Coventry
CV1 3EH
Tel: 024 7663 4848
The National Association of Widows is a self help organisation that offers widow to widow comfort, friendship & a listening ear for as long as it is needed.
|
| Not Forgotten Association for the Ex-Service Disabled |
National Register of Carers |
The Director
4th Floor
2 Grosvenor Gardens
London
SW1W 0DH
Tel: 020 7730 2400
The "Not Forgotten" Association exists to help disabled ex-servicemen & women nationwide. Many of them are now old, frail, lonely & often housebound. The Association's aim is to enhance the quality of their lives & give them something to which they can look forward.
|
26 Century Building
Tower Street
Liverpool
L69 7BA
Tel : 0151 707 9996
Database of registered carers. |
| NHS Direct |
National Care Association |
Tel: 0845 4647
NHS Direct is a telephone service which provides confidential healthcare advice 24 hours a day.
|
45 - 49 Leather Lane
London
EC1N 7TJ
Tel : 0207 831 7090
Information and advice on care matters and provides a directory of care homes. |
| Occupational Benevolent Fund Alliance |
Organ Donor Line |
Tel: 01707 651 777
Network of charities representing particular trades, professions or industries offering help and advice to people who worked in relevant jobs.
|
Tel: 0845 60 60 400
Provides information about becoming an organ donor together with a registration form to join the NHS Organ Donor Register and a donor card, and other organ donation literature.
|
| Patients Association |
Peninsula Business Services |
P O Box 935
Harrow
Middlesex
HA1 3YJ
Tel: 0208 423 9111
Gives advice to patients and carers on patients rights, complaint procedures and access to health services or appropriate self-help groups.
|
Riverside
New Bailey Street
Manchester
M3 5PB
Tel: 0161 834 2773
Established since 1983, provide 15,500 clients, throughout the UK, with Health and Safety, and Personnel and Employment Law Consultancy.
|
| Pensions Advisory Service |
Prescription Pricing Authority Public Enquiry Line |
11 Belgrave Road
London
SW1V 1RB
Tel: 08456 012923
Guidance relating to State, Occupational and Personal Pensions. |
Tel: 0845 601 8076
This helpline is run by the Prescription Pricing Authority (PPA) and exists to deal with queries about specific cases relating to prescription prepayment, medical or maternity exemption certificates. It will also deal with more complicated queries where the Prescription Prepayment Certificate Order Line could not advise.. Calls are at local rate. |
| Office of the Public Guardian |
The Relatives And Residents Association |
Archway Tower
2 Junction Road
London
N19 5SZ
Tel: 0207 664 7300
Provides information on the registration of Enduring/Lasting Powers of Attorney and aspects of the work of the Court of Protection. They can give guidance and information, but not legal advice. |
24 The Ivories
6-18 Northampton Street
London
N1 2HY
Tel: 0207 359 8136
An organisation bringing together relatives of those in care homes and hospitals. Can offer support and advice on any matter concerned with residential care. |
| Royal Association For Disability And Rehabilitation |
Saneline |
12 City Forum
250 City Road
London
EC1V 8AS
Tel: 0207 250 3222
Provides help on non-medical issues including mobility, education, employment, benefits, discrimination and housing.
|
Tel: 0845 767 8000
Saneline is an out-of-hours telephone helpline offering practical information, crisis care and emotional support to anybody affected by mental health problems.
|
| SSAFA Forces Help |
|
19 Queen Elizabeth Street
London
SE1 2LP
Tel: 0845 1300 975
A national charity helping serving and ex-service men, women and their families, including widows and widowers in need. |
|
| Solicitors for the Elderly |
The Stroke Association |
P.O. Box 257
Broxbourne
Hertfordshire
EN10 7YY
Tel: 01992 471568 |
Stroke House
123-127 Whitecross Street
London
EC1Y 8JJ
Tel: 0845 3033100
A national charity that provides an advisory and information service for people who have had strokes, their families and carers.
|
| Support Line for Survivors of Professional Abuse |
|
Tel: 08454 500 300
The Prevention of Professional Abuse Network (POPAN) provides a free and confidential service to people who have been abused by social and/or healthcare professionals. POPAN workers listen carefully as people relate their experiences of abuse. POPAN also provides information about the various options open to clients and supports them as they decide what to do.
|
|
| Veterans Agency |
Winter Warmth Advice Line |
Norcross
Thornton Cleveleys
Lancashire
FY5 3WP
Tel: 0800 1692277
The Veterans Agency provides a single point of contact within the Ministry of Defence for Veterans and their dependants seeking help, information and advice. We aim to answer your enquiry directly or put you in touch with an appropriate organisation who can help. |
Tel: 0800 0857000
The winter warmth line provides advice and information to older and vulnerable people on keeping warm and well during the winter months. Information is also available on benefit entitlements, cold weather payments, and grants for energy efficiency improvements to the home. |
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