TESTIMONIAL AND REFERENCES
CareAware have received thousands of testimonials. Please have a look :
If you feel that you have benefited from the CareAware service and would like your comments included here, please go to the contact us page, we would be delighted to hear from you.
"It has traditionally been extremely difficult for care providers to become involved in some of the care related issues which affect their residents. For many, the subjects of benefits, finances and legal requirements have been taboo subjects and all too often, the resident and their families are unaware of their entitlements. We believe that a referral to CareAware will ensure that residents receive the very best advocacy and guidance without carers having to compromise their professional position"
Sheila Scott OBE, Cheif Executive of National Care Association
"We are delighted to work with organisations who seek to inform and help the general public and CareAware have been at the forefront of this campaign for a number of years. I am certain that their advocacy service will be another step forward in educating people about the complex issues associated with care needs.
Tish Hanifan, Solicitors for the Elderly
This is a very positive initiative which we believe will assist the public in understanding the key issues of care whilst also supporting care providers in offering a more complete service to their clients.
Martin Green, Chief Executive of English Community Care Association
We have always found CareAware to be very helpful and knowledgeable and have no hesitation in recommending them to the public or other support organisations"
D J Hendry, Age Concern, Bromyard
The care system is extremely complex and the CareAware advocacy service ensures that care residents, their families and care professionals have access to the independent guidance they require.
Maggie Luck, Carers Support Scheme
I spoke with you yesterday morning regarding funding issues related to my aunt who has been in a Care Home for the last 3 years. For the first time during that period and despite constant enquiry from numerous people I got a clear concise answer in response to all my questions. Some of the advice endorsed what I had already surmised (but did not know to be true – until now ) but your advice also indicated that my Aunt may, after all, be entitled to an ‘Attendance Allowance’ . You then advised me how to visit the appropriate WEB page and download the form – which (due to your instructions) I did without any difficulties . I am truly grateful for the way that you handled my call (no hurrying to get me off the phone) and the stream of helpful information that you were able to provide me with – proactively in the case of the ‘Attendance Allowance’ Thank you very much indeed for your empathy and understanding. I shall not hesitate to contact you again should I require any further help or advice.
Mr Cutter, Chiswick
Yesterday, I received the documents registered for my aunt from the OPG after 9 MONTHS of wrangling. Without your support, we would have given up months ago. Thank you so much. Good luck with the rest of the people who are in difficulties with this dreadful paperwork.
Mrs J Patrick
You do, without doubt give the most helpful, straightforward, clear, informed advice, expressed in plain english, find out the answer if you don't have it to hand and always phone back when you say you will. You are brilliant!
Gilli Crick, Rockdale House, Home Manager
"I would like to express my gratitude for the help given over the phone by Louise last Friday. We are negotiating the minefield of arranging a nursing home for my mother in law and the question of whether she is elligible for NHS Continuing Healthcare funding. Louise is the first person who has listened and been helpful and the information she directed me to on the Alzheimers Society website has been invaluable. I finally feel that I am getting somewhere and cannot thank Louise enough for her time and input."
Anne Beer, Shropshire
"May I in conclusion thank you for the help and guidance recently given to me relating to top ups - I am pleased to say this helped me win the battle against Walsall Council. A lady of 90 was being forced to pay top up out of her savings i.e. against CRAG guidelines. Your help enabled me to enforce the point with the Council and they eventually gave in."
Peter Sutton, West Midlands
"In November 2004 my mother was transferred from hospital to a care home in Sale, Cheshire, under the jurisdiction of Trafford Metropolitan Borough Council.
Trafford were adamant that my mother's half share of her property
(our house is jointly owned by mother and myself) should be taken into account in assessing her assets, and therefore her contribution to her care, despite assurances to the contrary by many councillors and advisors. I was given advice by Louise at CareAware on what to say to Trafford, but this was rejected by their legal dept.
Louise then put me in touch with Gorvins Solicitors in Stockport who specialise in this type of case and they were able to successfully argue the case in my and my mother's favour, although it took some considerable time.
I would like to thank Louise at CareAware for their invaluable help in this matter and would heartily recommend them to anyone needing help with the care of the elderly."
Mr Irani, Cheshire
"Many thanks for your excellant advice on what appears to be a very strange uneven way of assessing entitlements depending on who deals with your case and where you live in the UK. I will forward your details on to others in the same predicament."
Paul Stone, Leicester
"Please find enclosed a donation towards costs of CareAware pack you sent me last year. My sister had been paying residential fees in full from her Investment Bonds for seven years. She is now being partly funded by the local authority & has received a substantial refund thanks to the CRAG clarification from yourselves. This has made a big difference to my sister as she had to sell her bungalow in order to be able to pay her fees."
Mrs M Hastell, Lowestoft
"Thank you so much for all the help and advice you gave me regarding my mother's placement into residential care."
Your response and grasp of the complex nature of the individual situation was excellent, quick, incisive and informative. This was hugely helpful in assisting me to cut through the maze and make plans based on clear facts. I really appreciate your input, which made all the difference at a stressful time. I have recommended you to other people already!
Again, many thanks for the great job!"
"Having dementia brings problems enough for both those with the disease and their carers. When if affects younger people and when the form of dementia is rarer then the problems that have to be faced are even more complex.
The Pick's Disease Support (PDSG) was formed to help carers through the maze of problems they face - not least with practical, legal and financial worries.
How fortunate, therefore, that we were told about CareAware. Now our carers have access to advice and information immediately via the helpline and website.
From the moment we joined CareAware their staff have responded to all our needs with efficiency & more importantly - with genuine care and compassion. They have been an absolute asset to our group"
Carol Jennings, Adviser for Pick's Disease Support Group
"I just wanted to thank you and your helpline staff for the support and information you have given me in connection with my elderly mother. I worked for a mental health helpline for many years and understand the issues around delivering a telephone service. I found your service excellent, warm and informative.
"My wife and I are in the position of starting to look into care for an elderly relation and didn't know where to start. Your site has been extremely helpful, and I should like to pass on my thanks to all those concerned in its publication"
Andrew Barker, King's Lynn
"Your advice resulted in my mother’s
estate saving over £7,000. Very many thanks. "
Mr Rice, Derby
"The advice provided was excellent and the
follow up literature forwarded very promptly. An overall credit
B. Whalley, Wirral
"The courtesy and caring consideration given
to my query was quite outstanding - the very best helpline I have
experienced. Thank you".
P. Fawcett, York
"The service you provide cannot be faulted"
J. Coppack, Harrogate
"It is a first rate service which brings clarification on many
D Reid, County Down.
"I feel that without your help and assistance,
my mother would be a lot poorer and I would have a head of grey
hair. I regard myself as being intelligent and work at a senior
level within the health service. I couldn’t believe what a
disjointed system we have in this country. Thank you all once again".
S McCarthy, Derby.
"I would like to take this opportunity to
thank Louise for all the support, information and assistance she
has given me over the past few weeks. Without her I would be 'in
the dark' about so many of the issues relating to organising my
mothers long term care. To date, Social Services and the medical
profession have been of no use what so ever in helping my mother
and I understand our rights and choices, apart from when they want
to 'steamroller' us into accepting a situation or offer in order
to suit their own needs.It appears that everything relating to the field
of elderly care seems to be a 'need to know basis' and we apparently
'do not need to know'!. Time and time again we have come across
a 'closed shop' for information relating to aspects of care not
being made easily available to those who need it most. Often, in
order to find out about an issue I have had to spend hours searching
for information, a process which is time consuming and costly. Although
I consider myself to be an educated and intelligent person, I have
never dealt with such issues before and have found my experience
to be frustrating, frightening and shocking, a situation which would
have been a lot worse without your help.I cannot thank Louise and your organisation enough
and I will not hesitate to recommend your services to anyone I come
across who finds themselves in the same situation as me!I just wish I had heard of you sooner!"
Mrs Katalin Webster, Rochester, Kent
"Your colleague, Julie Emmott, Development Director, gave a presentation at our recent Annual General Meeting. I had asked her to speak for 15 minutes, but with taking questions from the floor she ended up talking for over an hour!What a wonderful advocate for your service she is. We are extremely grateful for the information she gave, for we as an organistion had no previous knowledge of CareAware and it is something we will certainly recommend to our members.I will contact Julie to give our thanks, but wanted you to know how impressed we were with her and indeed, with the service you provide".
Vera Jackson, Chairman for and on behalf of Carers UK Huntingdonshire
"I only found out about the 12 week property disregard from CareAware after my Mother was already in a nursing home. The home didn't mention it's existence and the Local Authority seemed to go out of their way to keep quiet about it! It amounted to several thousands of pounds which was rightfully hers. Thank You
E Hill, Herfordshire
The National Care Association has worked closely with
CareAware over a number of years in pursuit of our mutual objective
of ensuring that the public are fully informed about the complexities
of care funding.
The need for independent advice is essential
and CareAware have a proven record in providing understanding,
explanation and guidance.
Sheila Scott OBE - NCA Chief Executive